A little help, when you need it.

In the app’s sign-in screen, choose Forgot password? and use the email address attached to your account. Check your inbox and junk folder. Never send your password or a verification code to another person.

Registration sends an email-verification link. The verification screen also supports entering your email code and resending the verification email. You’ll need access to the email address you used to register.

Open Me → Edit my profile. Profile photos are subject to review before becoming visible. Your date of birth is protected after it is recorded; do not create another account to work around an incorrect date.

Open Me → Account & privacy → Download my account data. Save the export somewhere private. The app export may not include every record needed for a formal data-rights request; for further privacy requests contact privacy@persuasian.co.uk.

Use Me → Account & privacy → Delete my account. Confirm your password, type DELETE and choose Permanently delete account. Read the full deletion instructions before continuing.

No. A mutual Like opens a conversation, and so does an accepted Introduction. You can send an Introduction where that contact route is available without first matching.

It moves to your archived requests, where you can choose to accept it later. The sender cannot keep sending unsolicited Introductions. Declining also prevents them from retrying.

Yes. In Me → Visibility & privacy, you control Discover, Search and Swipe separately. These choices do not remove existing authorised conversations.

Use Block or Report on their profile or through the conversation safety controls. A report does not automatically replace a block. Read the blocking and reporting guide.

Please include your phone model, operating-system version, app version, what you were doing and any error message. Remove private messages, personal information and verification codes from screenshots.